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Home  ›  12th Syllabus  ›  Internet Business Applications  ›  Online customer support  ›  Unit 307

Online customer support service

w-outside 12th Syllabus , Internet Business Applications , Online customer support , Unit 307
Online customer support

Online customer service is the act of taking care of customer need by providing and delivering professional, helpful assistance.

Advantages of online customer support system
  • It is quicker and easier
  • Save time and money
  • A complaint can be submitted very easily within 24x7
Disadvantages of online customer support system
  • lack of personal touch 
  • Need trained manpower 
  • High maintenance cost
UNIT-307
Internet Business Applications
  1. Concept of online service, E-commerce
  2. Net Banking
  3. Online Submission of various application forms
  4. Various kinds of online reservations railways, hotels, etc.
  5. Online customer support service
  6. Online marketing and shopping
  7. Social networking
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