Online customer support
Online customer service is the act of taking care of customer need by providing and delivering professional, helpful assistance.
Advantages of online customer support system
Advantages of online customer support system
- It is quicker and easier
- Save time and money
- A complaint can be submitted very easily within 24x7
Disadvantages of online customer support system
- lack of personal touch
- Need trained manpower
- High maintenance cost
Internet Business Applications
- Concept of online service, E-commerce
- Net Banking
- Online Submission of various application forms
- Various kinds of online reservations railways, hotels, etc.
- Online customer support service
- Online marketing and shopping
- Social networking